The Fulfillment Manager, reporting to the Director of Development, is instrumental in managing logistics for over 100 annual events and handling product sales at these events. This role encompasses a wide range of responsibilities from coordinating with event organizers and shipping vendors to managing inventory, coordinating event volunteers, and our online retail store. The fulfillment manager will oversee 1 direct report and both on-site and event volunteers.

• Collaborate with internal and external event organizers to ensure all merchandise and resource table needs are met for over 100 events annually.
• Manage event planning calls, coordinate shipping information, establish point of contact, evaluate events merchandise needs based on event attendance.
• Oversee order processing for post-event sales.
• Recruit, schedule, and train volunteers for staffing the resource table at events nationwide.
• Coordinate 6 volunteers per speech using Salesforce to send mass emails.
• Assist volunteers with pre-event and during event issues (including on-call support for weekend events).
• Maintain up-to-date Salesforce records related to fulfillment and volunteer management.
• Partner with shipping vendors to guarantee timely and accurate delivery of merchandise and resources.
• Oversee the fulfillment process for products and promise cards, ensuring timely delivery based on order volumes.
• Generate reports on profit/loss and implement sales strategy for events, factoring in costs and other relevant metrics.
• Cost-analysis of suppliers, clients, and third parties to support event and product needs.
• Monitor inventory levels and forecast needs, placing orders with vendors as necessary.
• Develop and execute new product lines and marketing strategies.
• Manage customer communications across multiple channels to ensure satisfaction.
• Oversee the operation of the online retail store, ensuring its success.

• 5+ years of logistics and inventory management including analysis of shipping costs
• Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, Marketing or related field preferred, or equivalent professional experience
• Proficiency in managing events and vendors.
• Ability to work flexible hours, including on-call availability for event emergencies.
• Capacity to lift 35 – 60 pounds.
• Exceptional organizational skills and the ability to handle multiple projects simultaneously.
• Detail-oriented, resourceful, and able to work in a fast-paced environment.
• Strong communication skills and ability to engage with diverse audiences.
• Knowledge of Salesforce, inventory software or other CRM.
• Computer skills: Google environment (professional use), knowledge of spreadsheet and analysis (Googlesheets, Excel)
• Passion for the Mission: Alignment with the mission and values of Because I Said I Would, demonstrating a genuine commitment to making a difference.