The General Manager, Camp Executive leads the operations of a 92-acre nonprofit camp and retreat center with 12 buildings, supporting approximately 40+ programs, retreats, and community events annually.

Our programs focus on building resiliency skills and healthy mental habits, serving groups such as:

• Families grieving tragic loss
• Nonprofit professionals experiencing burnout and compassion fatigue
• Teenagers facing mental health adversity

The camp also hosts corporate retreats, weddings, and other events, which generate revenue that helps sustain and expand our nonprofit programming. This role ensures the camp property, team, and guest experience operate at a high level so that the organization can effectively deliver life-changing programs. We’re looking for a mission-driven, organized, and hospitality-focused leader to join our team as the General Manager, Camp Executive. This position reports directly to the Chief Executive Officer and has operational leadership responsibility for camp staff, property operations, and retreat hosting.

• Lead Camp Operations – Oversee the day-to-day operation of a 92-acre camp and retreat center with 12 buildings, ensuring facilities, programs, and services operate smoothly.
• Manage Staff and Teams – Supervise a small operations team of 5–10 employees, including the Guest Experience Manager, Camp Project Coordinator, and part-time housekeeping and maintenance staff. Also work with mental health professionals that are contracted to deliver programs at camp.
• Ensure Operations Runs Effectively Camp Programs and Retreats – Support the successful execution of approximately 20 three-day/two-night camp programs annually, along with 15 single-day programs, focused on resiliency skills and mental health habits.
•  Host Community and Mission Events – Oversee the planning and execution of approximately 4 large community events each year with 75-200 attendees each.
• Coordinate Volunteer Engagement – Facilitate approximately 20 volunteer projects and service retreats annually, supporting property improvements and mission-related activities. Each involving 4-50 volunteers. Average 40 hours of volunteer labor at camp each week through one-time volunteers and volunteer staff positions.
• Serve as Camp Host or Oversee Hosting – Act as a safety host for retreat groups and visiting organizations. This is essentially just being an on-site and overnight resource (like on-call hotel front desk help) in case of urgent needs. These safety hosting responsibilities are shared with trained volunteers and staff hosts.
• Oversee Property and Facilities – Maintain and improve 12 buildings and surrounding infrastructure, coordinating maintenance, contractors, and improvement projects.
• Manage Operational Budget – Oversee a camp operational budget of approximately $500,000 annually, ensuring responsible stewardship of nonprofit resources.
•  Develop Strategic Partnerships – Build and maintain relationships with nonprofit organizations, retreat clients, and community partners with the goal of sustaining 5 regular nonprofit partnerships and approximately 5 additional collaborative partnerships each year.
• Support Revenue-Generating Retreats – Coordinate operations for corporate retreats, weddings, and hosted events that help financially sustain the camp’s nonprofit programming.
• Ensure Guest Experience Excellence – Maintain high hospitality standards for retreat clients, nonprofit partners, program participants, and visitors.
•  Support Mission and Organizational Leadership – Collaborate with the CEO and leadership team to ensure camp operations support the broader mission of Because I Said I Would.

Success Metrics

• Success in this role will be measured through outcomes such as:
• Successful delivery of approximately 40–60 annual programs, retreats, and events
• High levels of guest satisfaction and repeat retreat clients
• Effective stewardship of a $500,000 operating budget
• Strong property maintenance and operational readiness across 12 buildings and 92 acres
• Development of 5+ recurring nonprofit program partnerships
• Safe, well-organized camp operations supporting staff, volunteers, and guests

•  5+ years of leadership experience in a residential facility, hotel, retreat center, camp, outdoor recreation program, or similar hospitality operation.
• Experience supervising teams and managing facility-based operations.
• Strong organizational and leadership skills with the ability to manage multiple projects simultaneously.
• Experience managing property operations, hospitality environments, or retreat centers.
• Strong communication and relationship-building skills with staff, volunteers, guests, and partners.
• Demonstrated commitment to customer service, hospitality, and high-quality program delivery.
• Ability to work flexible hours, including evenings and weekends when programs or retreats require it.
• Bachelor’s degree in hospitality management, outdoor recreation, business administration, nonprofit management, or a related field preferred.